MoonLight Ticket System - Wordpress Plugin

PHP/HTML VERSION OF THIS PRODUCT

For previewing wordpress side, please check out screenshots.

MoonLight Ticket system

MoonLight presents the most complete and easy to use supporting system ever!
Simply install the plugin on your Wordpress website and start supporting your customers
In simple terms:
It’s Easy -> Everything you need is just in place.
It’s Powerful -> Search/Manage/Answer at the same time.
It’s Beautiful -> It has superior typography and beautiful interface.
It’s Optimized -> SEO Friendly, Independent HTML Layout, OOP Codes that used the Ticket System API.

Main Features

Bootstrap 3.1

HTML5

100% Responsive design

SEO Optimized

HTML5 semantic structure

Cross-browser Compatible

Completely independent HTML layout if you have ever needed to change your helpdesk design

Edit/active/inactive/add/remove managers/moderators

Edit/active/inactive/remove users

Display name option

Registration Captcha code

UTF-8 languages support

Forgot password

Edit/reply/delete tickets

Edit each ticket’s department/Priority/content/subject

Edit each reply of a ticket individually

Secure file attachment

checkout detailed information about each department/manager/moderator/user

Filter tickets based on Departments/Status

Sort tickets based on last update/Date opened/Priority

Auto emails

set to receive emails for different purpose and situations

Ajax and PHP Contact Form component

Ajax Pagination component

Extensive Documentation + descriptions for advanced users on how to modify the whole system’s skin!

Features as a Wordpress Plugin

Ability to connect your wordpress accounts with your MoonLight Ticket System or set it independently

Clever Manager/Moderators setup in connected mode

Ability to have optional pages such as FAQ, About and Contact page for your support center

Easily modify the pages’ contents right from your Wordpress panel

Enable/disable optional pages

Reset to default settings

Email templates variables

Optional Contact form component

Set to receive emails for different purposes

Clean independent HTML layout. It doesn’t matter what Wordpress theme you’re using, Ticket system layout is independent and won’t get mixed up in your theme.

Short URL generator, http://www.mysite.com/?support=index

So easy to use and setup! All you need is your support center’s URL, as soon as you install the plugin, you can use the generated URL and link to it anywhere on your website, it is redirected to your website support center.

How to install it

Installing the plugin is just like installing any other plugins on your wordpress website, after downloading the package, you can upload the plugin ZIP file by going to “Plugins/Add new” page of your Wordpress admin panel. After uploading is done just activate the plugin and you will see that “Ticket System” menu is added on your wordpress panel menu.
Go to the Ticket System “Control” page and set the initial settings to get it started

Features from programming perspective

If you’re a PHP programmer or HTML web designer, it may be interesting for you to know how’s our files structure and what resources we have used

OOP codes and following PSR

Using Smarty for connecting HTML layout to PHP codes

Helpdesk API usage for connecting helpdesk’s core to the main structure

Used mySQLi method and fallbacks for previous versions of PHP

query execution/Database communications

Clean CSS and customized Bootstrap skin

Well documented. Clean help files and comments everywhere!

FontAwesome integration

JQuery components

Privileges

Administrator (you): Can add/remove/inactive/active managers, moderators, users. Also can add/edit/assign/remove departments and view/add/edit/remove tickets and add/edit replies. In simple terms, admin can do anything!
Managers: Can add/remove/inactive/active their own added moderators, view/add/edit/remove their assigned department tickets and also view/add/edit replies.
Moderators: Can view/add/edit/remove their assigned department tickets and also view/add/edit replies.
Users: Can view/add/edit/remove their own tickets.

MoonLight Ticket System - Wordpress Plugin

PHP/HTML VERSION OF THIS PRODUCT

For previewing wordpress side, please check out screenshots.